At iucz.shop, your satisfaction is our top priority. Whether you have a question about your order, need help choosing the right product, want to give feedback, or are interested in collaborating with us, we’re here to assist you every step of the way.
We’re committed to providing fast, friendly, and helpful support — because shopping online should be simple and stress-free.
Get in Touch by Email
The fastest and most reliable way to reach us is via email. Our support team typically responds within 24 hours during business days.
Customer Support Email:
contact@iucz.shop
Use this email for:
- Order inquiries
- Shipping status
- Product details
- Returns and refunds
- General questions
If you’re reaching out about an existing order, please include your order number to help us serve you faster.
Common Customer Support Topics
Here are a few quick links to our most common topics, so you might not even need to wait for a reply:
- Shipping Policy – For delivery timeframes and tracking help
- Return Policy – For how to return items and eligibility
- FAQs – For quick answers to common questions
- Affiliate Program – To partner with us and earn commission
If your question isn’t answered there, feel free to email us anytime.
Customer Service Hours
Our team is available to help during the following hours:
Business Hours
- Monday to Friday: 9:00 AM – 6:00 PM (Local Time)
- Saturday & Sunday: Online support only (response time may vary)
While we are an online-only business, we strive to provide personal, human support — not bots or scripts. Real people will handle your concerns with care.
Product Returns or Exchanges
If you’re returning a product, do not send it to our main business address without first contacting us. We’ll provide specific return instructions depending on your region and product type.
To begin a return or exchange, contact us at:
contact@iucz.shop
Include your order number, reason for return, and any photos if relevant.
Business, Press & Collaboration Inquiries
For business partnerships, brand collaborations, bulk purchases, or media inquiries, please reach out to our partnerships team:
We love working with influencers, wholesalers, and creators who align with our values and customer base.
Stay Connected
Follow us on social media for updates, product launches, special discounts, and giveaways:
- Instagram: @iucz.shop
- TikTok: @iucz.shop
- Facebook: iucz.shop
Thank you for visiting iucz.shop — we’re honored to have you as part of our community and we look forward to hearing from you
Your feedback. Your questions. Your voice — they matter to us.



